Nobody books a rental car expecting to need this information. That's exactly why most people don't have it when they need it. An accident in an unfamiliar country, in a rental vehicle, with documentation requirements you've never encountered before, is a stressful situation to navigate without preparation.
This guide gives you the exact steps to follow in Morocco, what the Constat Amiable document is and how to complete it, which phone numbers to call, and what happens to your insurance claim if you skip any part of the process.
What You'll Learn in This Guide
- The immediate steps to take at the scene of an accident in Morocco
- What the Constat Amiable is and why it's legally critical for your insurance
- The difference in procedure between accidents with and without injuries
- What information to collect and document at the scene
- How to notify LiloxCars and what we do to support you
The Immediate Steps: What to Do First
The first minutes after an accident are when most mistakes happen. Stress, unfamiliarity with local procedure, and the instinct to move the vehicle all create problems that are difficult to fix later.
Follow this sequence in order:
- Stop the vehicle and ensure safety. Move to the side of the road if it's safe to do so without significantly changing the position of the vehicles involved. Switch on your hazard lights.
- Do not move the vehicle beyond what safety requires. It is strictly forbidden to move the vehicle before the constator arrives. Moving the vehicle could complicate the insurance company's assessment of the facts and void your right to make a claim.
- Check for injuries. If anyone is injured, call emergency services immediately. In Morocco, call the police on 19 in cities and 177 on highways. Injuries change the entire procedure and require police presence regardless of whether both drivers agree on what happened.
- Contact us at LiloxCars immediately via WhatsApp. We are reachable 24 hours a day. Give us your location, a brief description of what happened, and whether there are injuries. We guide you through what comes next in real time.
- Photograph everything before anything moves. Both vehicles from all angles, damage on both sides, licence plates, road conditions, traffic signs, and the wider scene. Take photos of the scene: photograph vehicles, damage, license plates, and surrounding conditions including lights, signs, and road markings.
What the Constat Amiable Is and Why It Matters
If the accident involves another vehicle, you must file an official accident report called a Constat Amiable. This document is mandatory to determine who is responsible for the accident.
The Constat Amiable is a standardised bilingual accident report form used across Morocco and France. It records the circumstances of the accident as agreed by both drivers. Both parties complete their respective sections and sign the same document. Each driver keeps a copy.
If the accident is not your fault, submitting the Constat ensures you don't have to pay for damages. If you fail to provide the Constat, you may be held responsible for the damages even if the accident was not your fault.
This is the most important thing to understand about Moroccan accident procedure. The Constat is not optional paperwork. It's the document that determines liability. Without it, your insurance claim has no evidential foundation and the financial exposure falls on you regardless of who caused the accident.
Request a blank copy of the Constat à l'amiable in advance from the rental company. At LiloxCars, we include a Constat form in the vehicle documentation at every pickup. It sits in the glove box alongside your insurance certificate and rental contract. Check that it's there when you collect the car.
Accidents Without Injuries: The Constat Procedure
For accidents involving only vehicle damage with no injuries, the Constat Amiable is completed by both drivers at the scene without requiring police presence, provided both parties are cooperative.
Here is what the Constat requires from each driver:
- Date, time, and precise location of the accident
- Name, address, and driving licence details of both drivers
- Vehicle registration and insurance details of both vehicles
- A diagram of the accident scene showing vehicle positions and direction of travel
- A written description of the circumstances from each driver's perspective
- Signatures from both drivers on the same document
Do not sign an accident report without translation if you don't understand it. If the other driver presents a form in Arabic or French that you cannot read, call us on WhatsApp before you sign anything. We can assist with translation and guidance in real time.
Once both drivers have signed, the form is separated. Each driver keeps one copy. If the other driver is cooperative, you can fill out the Constat together and sign it. If the other driver refuses to cooperate or leaves the scene, call the police immediately and document their departure as thoroughly as possible, including their licence plate.
Accidents With Injuries: A Different Procedure
When an accident involves injuries, the procedure changes significantly. Police presence is required and the Constat Amiable alone is not sufficient.
Always call the police in case of an accident with injuries and do not sign an accident report without translation. In case of an accident, get the police report number and request a copy. Otherwise there may be problems at the border during departure, with suspicion of hit and run.
Call emergency services on 15 for medical assistance and 19 in cities or 177 on highways for police. Stay at the scene. Do not leave under any circumstances before the police arrive and documentation is completed. Leaving the scene of an accident with injuries is a criminal matter under Moroccan law.
A surveyor will be dispatched to the scene by the insurance company to draw up the accident report. This official document is essential for managing repairs and determining responsibility. Contact us at LiloxCars immediately and we coordinate with the insurance surveyor on your behalf.
What to Collect From the Other Driver
Whether or not you complete a Constat, collect the following information from any other driver involved before you leave the scene:
- Full name and address
- Driving licence number and expiry date
- Vehicle registration number
- Insurance company name and policy number
- Phone number
If there are witnesses, get their contact information in case further clarification is needed. Witness statements can be decisive in disputed liability situations. A bystander who saw what happened and is willing to provide contact details is worth the 60 seconds it takes to ask.
What Happens to Your Insurance Claim Without a Constat
This is the consequence most travelers don't understand until it's too late.
File a police accident report called a Constat. Without it, the insurance might not cover you. The Constat is the document that activates your insurance coverage for the accident. It establishes the facts, identifies the parties, and determines liability. An insurance claim submitted without a Constat is an unsupported claim that the insurance company has grounds to reduce or reject.
For minor single-vehicle incidents with no other party involved, such as scraping a wall or hitting a kerb, the Constat doesn't apply in the same way. In those cases, document the damage thoroughly with photos, call us immediately, and we guide you through the reporting process for single-vehicle incidents.
How LiloxCars Supports You After an Accident
We're reachable 24 hours a day on WhatsApp and that line is available throughout your rental for exactly these situations. When you contact us after an accident:
- We confirm your location and assess whether you need emergency services
- We guide you through the Constat completion process in real time if needed
- We coordinate with the insurance surveyor if one needs to attend
- We arrange vehicle recovery or a replacement vehicle if the car cannot be driven
- We handle the claim documentation on our end so you're not navigating an unfamiliar insurance process alone
Your liability is capped at the €1,000 excess stated in your rental contract. The process for settling that amount if applicable is discussed calmly and fairly at the time of return, not on the roadside.
Questions We Get Asked All the Time
What if the other driver doesn't speak French or Arabic and we can't communicate?
Use gestures and the Constat form's diagram section to communicate vehicle positions and direction of travel visually. Call us on WhatsApp immediately and we can assist with communication if needed. The form is bilingual and the diagram section requires no shared language to complete.
What if the other driver refuses to complete the Constat and drives away?
Photograph their vehicle and licence plate immediately. Note the time, location, and direction of departure. Call the police and file a report. Contact us via WhatsApp with everything you've documented. A hit and run is a police matter and the documentation you collect becomes your evidence.
Do I need a police report for a minor scrape with no other vehicle involved?
For single-vehicle incidents with minor damage, a police report is not legally required in Morocco. Document the damage thoroughly with photos and contact us immediately. We'll advise on the next steps based on the specific situation.
Can I buy a replacement Constat form if I don't have one in the car?
You can buy the Constat amiable d'accident form at kiosks and tobacco shops. It's a standard form available widely. At LiloxCars we include one in every vehicle, so check the glove box before you need it.
What if I'm involved in an accident at night on a remote road?
Safety first. Move to a safe position, switch on hazard lights, and stay with the vehicle. Call us immediately on WhatsApp regardless of the hour. Call emergency services if there are injuries. Don't attempt to resolve the situation alone on an isolated road at night. We stay on the line with you until help arrives.
The Steps You Take in the First Ten Minutes Determine Everything
An accident in Morocco is manageable if you know what to do. The Constat Amiable exists precisely so that both parties have a clear, agreed record of what happened. Completing it correctly protects your insurance coverage, establishes liability fairly, and gives you the documentation you need to resolve the situation cleanly.
Stop. Photograph. Call us. Complete the Constat. In that order. If you have any questions about the accident procedure before your trip, you can reach us via WhatsApp at any time and we'll answer directly.